Shipping policy

Shipping & Delivery Policy

Last Updated: August 24, 2026

Welcome to GujaratMalls.com. This Shipping & Delivery Policy explains how physical and digital products purchased through GujaratMalls.com are processed, shipped, delivered, and made available to customers.

By placing an order on GujaratMalls.com, you agree to the terms outlined in this policy.

1. Products Covered

GujaratMalls.com offers both physical products and digital products.

Physical Products

Physical products may include merchandise, consumer products, accessories, and other tangible goods listed on the website.

Digital Products

Digital products may include:

  • WordPress themes and plugins

  • AI prompts

  • Digital templates

  • eBooks

  • Courses

  • Video and reels bundles

  • Software and digital tools

  • Graphics and design resources

  • Other downloadable digital products

The applicable delivery method will depend on the type of product purchased.

2. Physical Product Shipping

Physical products purchased through GujaratMalls.com are shipped to the delivery address provided by the customer during checkout.

Orders are generally processed after successful payment confirmation.

Order Processing Time

Most physical orders are processed within 1–3 business days after payment confirmation.

Some products may require additional processing time. If a product has a different processing period, the applicable timeframe may be mentioned on the product page.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time may vary depending on:

  • Customer's location

  • Seller/warehouse location

  • Shipping partner

  • Product availability

  • Delivery service selected

  • Weather and other external circumstances

As a general estimate:

Delivery Location Estimated Delivery
Local / Nearby Areas 2–5 business days
Other Indian Locations 3–7 business days
Remote / Special Service Areas 5–10 business days

These are estimated delivery periods and not guaranteed delivery dates.

Actual delivery times may vary.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

Shipping charges may depend on factors such as:

  • Product weight and dimensions

  • Delivery location

  • Shipping method

  • Seller

  • Order value

  • Promotional offers

From time to time, GujaratMalls.com may offer free shipping or other shipping promotions for eligible products or locations.

5. Shipping Partners

GujaratMalls.com may use third-party courier and logistics companies to deliver physical products.

Depending on the product, seller, delivery location, and availability, orders may be shipped through one or more logistics partners.

Once an order is handed over to the shipping provider, delivery is subject to the courier company's operational policies and delivery network.

6. Order Tracking

Where tracking is available, customers may receive a tracking number or tracking information through their registered email address, customer account, order page, SMS, or other available communication channels.

Customers can use the tracking information to monitor the progress of their shipment.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully verify:

  • Full name

  • House/Flat/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Contact number

GujaratMalls.com is not responsible for delivery failures, delays, additional shipping charges, or returns caused by an incorrect, incomplete, or outdated delivery address provided by the customer.

If you notice an incorrect address immediately after placing an order, contact customer support as soon as possible.

Address changes may not be possible once the order has been processed or dispatched.

8. Delivery Attempts

The shipping carrier may make multiple delivery attempts depending on its policies.

If the customer is unavailable, provides an incorrect address, refuses delivery, or does not respond to the courier's delivery attempts, the shipment may be returned to the seller or GujaratMalls.com.

Any additional shipping or re-delivery charges resulting from customer-related delivery issues may be charged to the customer where applicable.

9. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier operational issues

  • Public holidays

  • Strikes

  • Government restrictions

  • Incorrect address information

  • High order volumes

  • Remote-area delivery restrictions

  • Other unforeseen circumstances

GujaratMalls.com will make reasonable efforts to assist customers in resolving delivery issues but cannot guarantee a specific delivery date.

10. Damaged or Tampered Packages

Customers are encouraged to inspect the package at the time of delivery.

If a package appears significantly damaged, opened, or tampered with, the customer should, where possible:

  1. Take photographs or videos of the package.

  2. Record the condition of the package.

  3. Contact GujaratMalls.com customer support as soon as possible.

  4. Provide the order number and supporting photographs/videos.

Claims relating to damaged or tampered shipments may be subject to verification and the applicable Return & Refund Policy.

11. Wrong, Missing, or Incomplete Items

If you receive:

  • The wrong product

  • A missing item

  • An incomplete order

  • A product different from the product ordered

please contact us as soon as possible after delivery.

Please provide your order number, product details, and photographs/videos of the package and received product where applicable.

After verification, GujaratMalls.com may provide an appropriate resolution in accordance with the applicable Return & Refund Policy.

Digital Product Delivery

12. Digital Product Delivery

Digital products do not require physical shipping.

After successful payment confirmation, eligible digital products may be delivered through:

  • Instant download

  • Download link

  • Customer account

  • Registered email address

  • Product access page

  • Third-party platform or cloud storage

  • Other digital delivery methods specified on the product page

In most cases, digital products are made available immediately or within a few minutes after successful payment confirmation.

13. Digital Delivery Delays

Occasionally, digital delivery may be delayed due to:

  • Payment verification

  • Technical issues

  • Server problems

  • Email delivery issues

  • Third-party platform problems

  • Incorrect email address

  • Temporary maintenance

If you have successfully completed your payment but cannot access your digital product, please contact customer support with your order details.

14. Digital Product Download Responsibility

Customers are responsible for:

  • Providing a valid email address

  • Maintaining access to their customer account

  • Checking Spam/Junk/Promotions folders

  • Having a compatible device and software

  • Downloading purchased files where appropriate

  • Maintaining backup copies of downloaded files

Some digital products may have specific access periods, download limits, license restrictions, or third-party requirements. Such conditions may be stated on the relevant product page.

15. Products Containing Both Physical and Digital Items

If an order contains both physical and digital products, the two types of products may be delivered separately.

For example:

  • The digital product may be available immediately after payment.

  • The physical product may be shipped according to the applicable physical-product processing and delivery timeframe.

Customers should not assume that receiving the digital portion means the physical portion has also been dispatched.

16. Multiple Products in One Order

If an order contains multiple physical products, they may be shipped together or separately depending on product availability, seller location, warehouse location, and logistics arrangements.

Consequently, products from the same order may arrive in separate packages and at different times.

17. Seller-Fulfilled Orders

Some products listed on GujaratMalls.com may be fulfilled directly by individual sellers, suppliers, or third-party vendors.

In such cases, shipping time, shipping method, and courier provider may vary by seller and product.

The applicable delivery information displayed on the product page or provided during checkout will take precedence where applicable.

18. International Shipping

International shipping availability may vary by product, seller, destination country, and applicable regulations.

Where international shipping is offered, customers may be responsible for applicable:

  • Customs duties

  • Import taxes

  • Local taxes

  • Customs clearance charges

  • Other destination-country fees

Such charges are generally determined by the destination country's authorities and may not be included in the product price or shipping charge.

Customers are responsible for complying with applicable import regulations in their country.

19. Non-Delivery

If your physical order has not arrived within the estimated delivery period, please contact GujaratMalls.com customer support.

We may investigate the shipment with the relevant seller or courier partner.

For shipments marked as delivered but not received, additional verification may be required before any resolution is provided.

20. Order Cancellation Before Dispatch

If you wish to cancel a physical product order, contact us as soon as possible.

Cancellation may be possible only if the order has not already been processed, packed, or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead be handled according to our Return & Refund Policy.

Digital products may have different cancellation and refund conditions because they can be delivered immediately after purchase.

21. Shipping and Delivery Contact

If you experience any issue with your order's shipping or delivery, please contact GujaratMalls.com customer support.

When contacting us, please provide:

  • Order number

  • Customer name

  • Registered email address

  • Product name

  • Delivery address

  • Tracking number, if available

  • Description of the issue

  • Photographs/videos, where applicable

Providing complete information will help us investigate and resolve the issue more quickly.

22. Delivery Policy Changes

GujaratMalls.com reserves the right to modify, update, or change this Shipping & Delivery Policy at any time.

Changes will become effective when the updated policy is published on GujaratMalls.com.

Customers are encouraged to review this page periodically for the latest information.

23. Contact Us

For questions regarding shipping, delivery, order tracking, digital product access, or delivery issues, please contact us through the official contact details provided on GujaratMalls.com.

We will make reasonable efforts to assist customers and resolve legitimate delivery-related concerns.

GujaratMalls.com
Shipping & Delivery Policy
Last Updated: August 24, 2026